Terms & Conditions


By using this Site, you agree to be legally bound by the terms and conditions of this Agreement current at the time of your use. Therefore, you should periodically review this Agreement. If you do not wish to be bound by this Agreement, please click BACK on your browser.

The sale of all products and services from the New Zealand Sports Turf Institute Limited (NZSTI) web site are subject to the following general terms and conditions:

  • NZSTI has the right to refuse the sale of any product or service at our sole discretion and has no liability whatsoever in exercising that right.
  • Every effort will be made to supply you with your order; however, we do not accept liability should we decline an order or fail to supply due to unforeseen circumstances.
  • NZSTI contracts courier and freight companies to deliver purchased goods. We are not liable for any failure of these companies to deliver on a timely basis due to reasons beyond our control.


Unless otherwise stated, all prices on this web site are exclusive of GST and freight. All prices are in New Zealand dollars.

While every effort has been made to ensure that prices and supporting information is correct, errors can occur. NZSTI will not be held responsible for any price or information posted on this web site in error.

Refunds & Returns

Under the Consumer Guarantees Act, NZSTI is not legally obliged to refund or exchange a product because you have changed your mind or because you ordered an incorrect product. However, if the Goods you have received are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy. Goods purchased for business or trade use are not covered under the Consumer Guarantees Act.

Any refund is at NZSTI’s sole discretion and is likely to incur a 15% restocking fee on the original purchase price. This booking fee covers the transaction charge that we incur for processing your credit card transaction, our time in processing the order and in refunding. You will also incur the cost of freight both from the original delivery and for the return of the goods to our warehouse.


In the event of any claim under these Terms, at NZSTI’s discretion goods may be repaired or replaced or the price refunded. These are the sole remedies available to the Buyer for default by NZSTI under these terms. In any event, NZSTI’s liability arising out of any claim or otherwise under these Terms will not exceed the price of the goods. No claim may be made against NZSTI for consequential damages or loss of profits. The only guarantees agreed to by NZSTI are those confirmed by NZSTI in writing.


NZSTI and its logos and slogans are the property of New Zealand Sports Turf Institute Limited.


We provide no warranty or guarantee for any information on our web site or through any other communication with ourselves in any form written or verbal. The information on this web site is for general information only. NZSTI is not liable for any damages whatsoever for information or products provided by us.

NZSTI is not responsible for any problems arising out of importation requirements of your country. We will not refund goods that have been seized by customs officials of foreign countries.

You acknowledge by your accessing this web site, that your use of this web site is at your sole risk and that you assume full responsibility for any actions or non-actions taken by you in reliance upon the information provided on this web site.

Changes and Applicable Law

We reserve the right to make changes to our web site and the policies and conditions that govern the use of our web site at any time. Your continued access or use of our web site shall be deemed to be your acceptance of all our conditions of use.

Use of the New Zealand Sports Turf Institute Limited web site and purchases of products and services from NZSTI shall be governed by and in accordance with the laws of New Zealand. You agree that any legal action shall be brought exclusively in a New Zealand court of law.

Copyrights and Restrictions of Use

All the content on this web site is the property of New Zealand Sports Turf Institute Limited or its content suppliers and is protected by New Zealand and international copyright laws. Copying our content in any way other than for personal use is strictly prohibited.


New Zealand Sports Turf Institute Limited has the highest respect for your privacy and as such we will not pass your personal information to any third party, unless you have requested us to do so, granted permission for us to do so or unless we are required to by law. This includes your email address, your purchase history, your contact details, your credit card details etc.

NZSTI Contact Details
Web Master
New Zealand Sports Turf Institute Limited
322 Rosedale Road
Auckland 0632
New Zealand